client login
Username
Remember Me
Forgot Password
Password
 

April 4, 2008

Cobalt, Marchex Take Pay-Per-Call to Auto Dealers

We thought there must be a reason why VoiceStar, Marchex’s pay-per-call unit, had such a prominent presence at the North American Dealer Association show in February. Now we know: The company has just formed a reseller partnership with The Cobalt Group, which provides services to 40 percent of U.S. auto dealers.

Internet marketing solutions are increasingly important, but “dealers are adamant about making their phones ring,” pitches VoiceStar President Ari Jacoby. Under the new deal, they’ll have “tens of thousands of custom, trackable phone numbers to use in offline and online campaigns. They’ll also have ads for the pay-per-call services placed across several search engines and Web sites.

Cobalt’s emphasis on driving trackable phone calls gibes with a new Kelsey Group survey of auto dealers and their use of new media. When it comes to calls to the dealer, the top-line finding was that 51 percent come from classifieds, 48 percent from Internet Yellow Pages and 33 percent from e-mail.

Digg!       
Blog: Local Media Blog, Pay Per Call, Verticals, Partnerships
Posted by: Peter Krasilovsky at 3:07 pm - Comments (0)




January 30, 2008

Yellowpages.com Takes Over Yahoo! Local Search for AT&T Customers

attyahoopic.jpg In a significant development, AT&T’s Yellowpages.com is replacing Yahoo! Local Search for AT&T’s broadband and Internet customers. It is a move that will greatly enhance Yellowpages.com’s position in the space. The company recently told analysts it expects to attract 2 billion searches in 2008 and 3 billion by 2010.

The move is part of a broad multi-year reworking of AT&T’s existing deal with Yahoo! that gives Yahoo! $300 million to $400 million in upfront cash, according to analysts interviewed by paidContent.

It replaces a previous deal that was primarily based on providing Yahoo! with a share of every AT&T broadband user for a co-branded AT&T/Yahoo! portal and sell through of premium services – an arrangement that AT&T has publicly chafed at.

According to published reports, the previous deal brought Yahoo! roughly $300 million in high margin cash flow. A complete collapse of the deal was unlikely, but the renegotiated terms reflect AT&T’s strong position in the company’s many markets like wireless, directories, and increasingly, the Internet.

AT&T is clearly focused on building up its own portal efforts. The new deal will have a portal “powered by Yahoo!.” With the Yahoo! deal completed, it is adding access to its portal and e-mail for all AT&T customers, not just AT&T Internet customers.

The news comes at an interesting time. Last week, the wireless spectrum bids were due and AT&T will clearly be a contender. Further, Google is rumored to benefit substantially from increased mobile traffic from the iPhone available exclusive through AT&T Wireless.

It is unclear if the deal essentially cuts Yahoo! out of being a local search destination site for AT&T customers. In an environment where top portal and search brands are recipients of mobile usage, that seems unlikely. Regardless, it gives Yahoo! more opportunity to sell display and search advertising throughout the AT&T network. It is something that could have strong dividends as Yahoo! battles directly with Google and others. No doubt, retaining tight control of the carrier deck will allow AT&T to steer traffic accordingly.

It is of no small coincidence that last month, AT&T reworked corporate branding to reflect the company’s intended direction. What was once “AT&T Advertising & Publishing” is now being touted at “AT&T Advertising & Search.” The merger between Yellowpages.com and Ingenio, a $250 million transaction, confirms our belief that AT&T is moving the company toward a fully integrated cross-channel marketing company.

It also extends the reach of the Yahoo! portal to the old BellSouth territories recently integrated into AT&T, and extends Yahoo!’s content beyond the desktop to mobile as well – something that will be much more important over time.

According to paidContent, Yahoo! may see declines over $150 million to $200 million in revenue due to the deal’s restructuring. But there clearly is also plenty of upside if Yahoo!’s advertising is widely used, and mobile develops as strongly as anticipated.

We have speculated for some time that AT&T is a natural fit for Yahoo! in terms of an eventual merger or sale. While this news doesn’t sway us one way or another, we do believe these two companies are moving closer together and an eventual marriage of some type is more than a remote possibility.

(This post was co-written by Matthew Booth and Peter Krasilovsky.)

Digg!       

December 18, 2007

Call Genie’s Durance: ‘Voice and Data Truly Intermingled’

callgenie_sm.gif has bet heavily on building a voice search platform for telecom carriers, Yellow Pages publishers and other providers of ad-supported directory assistance. Now the 150-person company, partially owned by YPG and just listed on the Toronto Stock Exchange, has enhanced its mission with a series of acquisitions. These include BTS Logic, an international directory assistance company, and Phone Spots, which delivers advanced mobile data services tied to Yellow Pages and DA searches — including advertising.

“Voice is the ultimate user interface,” says Call Genie CEO Mike Durance. “But data is important as well. Our goal is to deliver content and targeting information that reflects our users’ lifestyle. Together, these assets are more powerful.”

With the acquisitions, Durance says the company has moved from being “just” a voice-enabled Yellow Pages solution to a much more dominant mobile search company. “The applications are truly intermingled with a broad reach,” he says, noting that the company now provides 31 different services, including paid 411, information portals, vanity Yellow Pages numbers, vanity newspaper numbers and classifieds.

While Call Genie is looking in new directions, its core business — Enhanced Voice Directory — continues to build. As my colleague Michael Taylor reports below, AT&T has announced that its directory assistance in the nine-state BellSouth region will launch a business category search product in 2008 using Call Genie’s EVD.

Digg!       

December 12, 2007

Yellowpages.com Sees $1.5 Billion Across 3 AT&T Screens by 2010

att.jpgWhile the other telcos have divested their Yellow Pages units, AT&T maintains that there is real synergy in pursuing a three-screen strategy. Rather than selling the YP unit and using the proceeds to build out its network, a la Verizon, AT&T is betting that there is a home field advantage in keeping its landline, mobile and U-verse video customers intact, and selling advertising — especially local advertising — across the digital channels.

It is a big bet. U-verse apparently has had start-up pains in an intensely competitive video marketplace. And mobile advertising obviously needs to be very sensitively handled. AT&T could always change course and spin out the YP unit. But for now, I like the ambition of it all.

Speaking at its 2007 analyst conference, Ray Wilkins, group president of diversified businesses, said his revenues are $600 million today, but that he hopes to see $1.5 billion in non-print advertising revenues by 2010. Yellowpages.com, especially, is the core of the opportunity, since it represents a giant umbrella for all the products. It is expected to get 30 percent revenue growth CAGR over the three-year period.

The basis for these projections is integrated sales from the YP sales force, a boost in searches from 2 billion to 3 billion, the integration of Ingenio’s Pay-Per-Call platform and the general growth from search revenues, especially on the mobile side. Wilkins noted that 18 million wireless handsets will be pre-installed for AT&T mobile search next year, and enabled in 20 million others. By the end of the year, he said, digital ad insertion will begin in U-verse homes.

Digg!       

December 6, 2007

Superpages Adds Another Distribution Partner

Idearc has announced another distribution deal aimed at satisfying SMB demand for performance-based advertising on Superpages.com.

The latest deal involved Findology, a California-based company that operates the Zipcodez.com local search engine. Idearc will now place its PFP advertisers on the Zipcodez.com site. According to the press release, Zipcodez serves “3 billion searches per month.”

This deal continues a pattern of deals from Idearc to build its distribution platform, via small and large partnerships or acquisitions. At the top of this list is the September acquisition of Switchboard from InfoSpace. Other smaller deals in the same vein include agreements with YellowUSA.com, Intellistrand, WhitePages.com and others, plus its acquisition of LocalSearch.com from American Town Networks.

On Idearc’s third-quarter earnings call, CEO Kathy Harless asserted that, “Throughout the year, we have discussed with you the three distinct components to Internet local search that are required to succeed — content, technology and traffic. We have consistently advanced on each of these areas with a laser focus on traffic.”

Out of curiosity, I tried a few searches on Zipcodez using my local ZIP code (in suburban Chicago) and the results were mixed. Searches for “office supplies,” “plumbers,” and “heating and air conditioning” turned up zero results (except sponsored links and listings), while “restaurants” returned a limited set of listings that appeared to be accurate and all of which linked to Yelp listings with reviews. A search for “coffee” included several local coffee spots, as well as a local car dealer. These also all linked to Yelp listings with reviews. The site did return reasonable search results in these categories for a ZIP code on Chicago’s Near North Side. These results also link to Yelp pages for the listed businesses.

Digg!       

December 5, 2007

Talking Local @ SES Chicago

I was at SES Chicago yesterday moderating a couple of panels, sharing duty with my colleague Mike Boland on the local track presented by The Kelsey Group. My first opportunity of the day was to interview Charles Stubbs of Yellowpages.com. Those who were there benefited from a wide-ranging talk about how YPC is doing, why it bought Ingenio and what Stubbs’ long-range vision is for the Internet Yellow Pages platform.

One of my first questions was whether the operation sees itself primarily as a destination site or a sales channel selling access to a distribution network (my first impulse was to ask if YPC is a dessert topping or a floor wax but didn’t want to date myself with a mid-1970s’ “Saturday Night Live” reference). Stubbs’ response was essentially that he wants to deliver customers leads, and doing so requires both a branded presence and access to distribution on other platforms.

Stubbs also talked about how the YPC model is moving gradually toward one in which it sells access to leads (mostly phone calls) that are provisioned across multiple platforms and supported by call measurement. The Ingenio deal offers YPC a platform to fulfill this vision. Mike Boland will post more on the Stubbs interview later from his notes (I was too busy figuring out my next question to record much of what Stubbs had to say). RHD sings a similar song with its “triple play” strategy.

Later in the day, I moderated a session on how small businesses are being brought online and engaged in local online advertising. R.H. Donnelley, Marchex, Local.com and Website Pros were represented on the panel.

Justin Sanger from RHD (via its acquisition of Chicago-based LocalLaunch) had a number of compelling things to say. One was that despite all the investment in technology at the local level, it is contact with the local channel that drives the experience of small businesses with search engine marketing.

He also said the level of fragmentation in the local market today cries out for consolidation since there simply will not be enough margin to go around if too many parties take a piece of each dollar spent online by local advertisers.

What was clear from this session is that despite all the investment and energy going on in local, (bad sports metaphor alert) this game is at best in the bottom of the first inning. As Sanger put it, “innovation is ahead of SME adoption.”

Rather than being discouraged, the panelists agreed this signals tremendous opportunity.

Digg!       
Blog: Local Media Blog, Internet Yellow Pages, Pay Per Call, Local Ad Sales, RH Donnelley
Posted by: Charles Laughlin at 2:50 pm - Comments (0)




December 3, 2007

Closing the Book on ILM:07

It is hard for me to comprehend, but we are finally finished with ILM:07. We were grateful to have had 650 interesting and enthusiastic attendees from all over the world, 72 stimulating speakers, a full load of sponsors and an excellent partnership with SES.

Our next conference, April 30-May 2 at the Westin in Seattle, will be a highly differentiated affair. Stay tuned for what we are doing with that (but not for a couple of months, OK?).

For those of you who can’t get enough coverage, a virtual conference will be up with all the PPTs in a couple of weeks (but only for attendees). You can also order the DVD.

For immediate gratification, however, check out the posts from my talented colleagues on the Kelsey Blog.

I especially liked Michael Taylor’s write-up of our discussion with Mahalo CEO Jason Calacanis. Michael is totally correct: “The long and short of Calacanis’ comments go to several of the key themes heard over and over again at ILM:07 — relevant content, deep content and engaging, passionate people are all needed to make a highly relevant and personalized search experience.”

In addition to the Kelsey write-ups, Mike Boland has captured links from the press and bloggers who attended our event. It was good to have them aboard. And Mel Taylor took some great pictures.

Here are easy links to Kelsey ILM:07 posts:

1. TKG Analysts Lay the Groundwork (Michael Boland)

2. Winebaum Provides a Fresh Look at Local Search (Michael Taylor)

3. Cash Is King for Local Search Investors (Charles Laughlin)

4. Herratti’s Citysearch: Social Media Video Partnerships (Bobbi Loy-Luster)

5. NCI: ‘We Can Work with Zillow’ (John Kelsey)

6. ILM:07 Spotlights mobilePeople (Stephen Marshall)

7. Stubbs Discusses AT&T’s Post-InGenio Vision (Michael Taylor)

8. TMP’s McKelvey Discusses Online/Offline Research Data (Michael Taylor, Michael Boland)

9. New West’s Weber and Independent Local Media (John Kelsey)

10. Marchex’s Horowitz: Bet on People Already Winning (Charles Laughlin)

11. Google’s Hanke: Maps, Mobile and Mashups (Michael Boland)

12. An Intuit-ive Approach to SMB Marketing (Stephen Marshall)

13. Injecting Social into Local Media (Michael Boland)

14. Taking It Home: The Final Panel at ILM:07 (Stephen Marshall)

Digg!       

November 29, 2007

Stubbs Discusses AT&T’s Post-Ingenio Vision

Charles Stubbs, president of Yellowpages.com, was a surprise guest this morning at ILM:07. Stubbs came to discuss AT&T’s recent acquisition of Ingenio and its implications for Yellowpages.com and AT&T Advertising & Publishing.  

AT&T purchased all Ingenio’s assets, intellectual property and technology. According to Stubbs, ”The acquisition provides us with the opportunity to create a common business and pricing model for all of our products. What we have discovered is that advertisers value a call more than they value a click. This certainly advances us toward a more logical pay-per-call solution.”  

Matt Booth, ILM program director, asked Stubbs if the purchase helps the company’s effort in non-AT&T territory as well as winning back advertisers it has lost in key categories. In response, Stubbs revealed, “this will significantly advance our efforts in both our white space area as well as in our own territory. The purchase is so much more than just call tracking; it provides a customer base, leading technology, valuable intellectual property, expanded distribution and merchant solutions that will help us advance our efforts across all of our media products to win back and grow our existing advertiser base.”  

While the deal is still pending, it is clear a core team is working on how to integrate the asset into the AT&T organization and to get the appropriate metrics in place to maximize the Ingenio model and technology to support and attract advertisers in both the AT&T and white space territories. A significant goal is the simplification of the offering to advertisers no matter what AT&T product they purchase as well as how the sales force demonstrates and proves value.     

Digg!       

November 28, 2007

Winebaum Provides a Fresh Look at Local Search at ILM:07

Jake Winebaum, president of RHDi and CEO of Business.com, a self-admitted neophyte in the local search space, shared his unique “new guy” perspective of the state of selling local search to small businesses at ILM:07. Now working for a large incumbent directory publisher, R.H Donnelley, Winebaum outlined a number of critical challenges and advantages of incumbents including:

  • Brand history can impede incumbents from doing what is necessary to meet consumer needs since they must also be concerned about balancing the needs of their existing advertiser base.
  • To compete effectively in local search, companies need to aggregate a critical mass of advertisers and queries to make local search work.
  • Local search on IYP needs to be more keyword and geographically based to deliver more relevancy and more loyal users.
  • The winners in local search will be those that leverage their existing sales force and advertiser base and make search accessible and easy to manage.
  • Deep, structured, relevant content that can be aggregated for easy use will help win over small advertisers.
  • Transparency of pricing and results to advertisers is critical; if SMBs are not savvy now they will be in a very short timeframe.

While many questioned the acquisition of Business.com, the real value for RHD is the advancement of its online strategy by 12 to 18 months. “The acquisition provided RHD with an experienced online management team, more effective content management, search technology and user navigation that will allow the site to function more effectively to drive consumer traffic,” Winebaum said.

“An additional benefit of the acquisition,” according to Winebaum, “is that B2B companies are a high growth rate segment that spends a greater amount of money on their advertising in order to generate high quality leads.” As an example it was revealed Business.com is generating $0.60 revenue per visit, offering RHD a high return vehicle going forward in the B2B segment.

With all its online properties now under one RHDi management team, the focus is on creating more pay-for-performance products on the publisher’s own properties as well as partner networks. This move may also signal a pay-for-performance model being utilized across all its advertising products.

Digg!       

November 20, 2007

Final ILM Speaker Update: Nokia, Microsoft, MerchantCircle, mobilePeople

ilm-logo.gif Interactive Local Media: 07 is ready to roll Nov. 28-30 in L.A. That’s next Wednesday through Friday!

The show, which is being produced in partnership with SES Local, has attendees from all over the world. One exec told me he is coming on Wednesday, taking the red eye to New York that night due to a prior commitment, and flying back on Thursday night for the final day.

Attendance-wise, we have the biggest sign-up list for a Kelsey event since the mid-1990s. Almost everyone that we have slotted will actually be there. While the agenda has been tight for some time, with 70-plus speakers, here are some last minute adds:

  • Christophe Maire, a cofounder of Nokia’s Location-Based Experience Development, is set for Day 3. HOT DISCUSSION TOPIC: Nokia’s $8.1 Billion purchase of NavTeq.
  • Laurel Gilbert, from Microsoft’s Atlas division, is speaking on our localizing national advertising panel. HOT DISCUSSION TOPIC: How Microsoft will use Aquantative to transform itself into a true Web advertising giant.
  • Doug Kilponen from MerchantCircle is speaking on the localized shopping panel. MerchantCircle just received a $10 million cash infusion from IAC and others. HOT DISCUSSION TOPIC: Best Practices for Signing up Small Businesses.
  • Claudia Poepperl from mobilePeople is set to provide a demo of the London-based company’s cutting-edge social mobile technology.

We are also expecting a drop-in from a top executive of a company that’s been in the news, but we can’t say much more about it. And speaking of news, there are lots of interesting news announcements that will drop around the show as well. So, will we see you in L.A.? Here is the registration page.

Digg!       
Next Page »


The Kelsey Group, Inc., 600 Executive Drive, Princeton, NJ 08540-1528
Tel: (609) 921-7200 Fax: (609) 921-2112 E-Mail: tkg@kelseygroup.com
Copyright© The Kelsey Group. All Rights Reserved.